Shipping and delivery policy

Of course, at H&B Exclusive your order will be shipped quickly, safely and environmentally friendly. If you order before 6:00 PM on working days, your bicycle will be picked up from us by DHL the next working day. This way you can pick up your package when it suits you. We are happy to tell you more about all the options with us.

Shipping costs

Since we are environmentally conscious, we will send your bicycle in safe environmentally friendly boxes with insurance from Fedex. That is why we apply a fixed low shipping rate for the entire EU, €99.

Delivery time

Insured delivery in 2 to 5 working days throughout the EU.

Insured shipping

Our packages are neatly and safely packed so that the item arrives to you safely. Each bicycle is insured with Fedex based on the value of the bicycle.

Trace your package online

As soon as you place an order, you will automatically receive an email from Fedex to track your shipment.

We would like to keep you informed. This way you can track your order online once it has left our warehouse, using the track and trace code you received by email.

Assembly

The bicycle is delivered 95% assembled, including all accessories you see in the photos.

In most cases (depending on the type of bicycle and size) you only need to Handlebar and install the front wheel! and towards the forest ;)

Packaging