Exchanges and returns

• A refund within 14 working days
• Return within 14 days of receipt
• Easy and without hassle

You have at H&B Exclusive The right to return an item within 14 days of receipt, without giving reasons, with an online order. You can view and/or assess the article within this period. To make your return shipment run quickly, you can easily use us Contact form to make it known to us

When returning your order, pay attention to the following to demand adequate:

A test drive up to a maximum 5 kilometers is considered reasonable use.

If the bicycle clearly more used, visible traces of use or has driven more kilometers than necessary for assessment, we reserve the right to be a depreciation to be held on to the amount to be repayed.

For questions about returns you can always contact us in advance - we are happy to think along with you.

• The product is in the - as far as reasonably possible - original condition (as in the photo "S of the website)
• You are only liable for the value reduction of the goods that is the result of the use of the goods that goes beyond the nature, characteristics and operation of the goods.
• Make sure that all returned items are well packaged so that they are not damaged during the post.

What about reimbursement?

How we repay you depends on the way you have paid your online purchase.

• If you have paid with iDeal, the money will be refunded to your account.
• If you have paid with PayPal, you will get the money back on your PayPal account.
• If you have paid with a gift voucher, we will refund the amount on your gift voucher

Have you returned your entire order or part of your order?

• If you return your entire order or part of your order, you will receive the purchase amount of the returned products minus the shipping costs.

Once you have been processed, you will receive a confirmation by e-mail and the money you will receive within 14 working days.

My return has been received but I have not yet had a confirmation by e-mail?

Have you not yet received a message from us 2 working days after receipt? Then contact us.

I have not received a refund.

After the handling of your return request, the reimbursement will be on your account within 14 working days. Is the amount not yet in your account after 20 working days? Then contact us

Return
On the packing slip of your order you will find a label with a return address. The costs for a return shipment are for your own account. If you want to return an item, use us Contact form So that we can quickly handle your return shipment.

Cancellation of your order
Every order can be canceled without giving reasons, provided that this order has not yet been sent. Once your order has been sent, you will receive from H&B Exclusive A shipping confirmation. Do you want to cancel your order after you have had an order confirmation? Then answer your order confirmation, contact us by telephone or fill it Contact form in.