Complaints handling

It can always happen that you are not satisfied with your order, then we will do our best to solve it for you.

Always submit your complaint to us first!

Do you have a question or complaint about your order? You can always contact us so that we can handle your complaint immediately.

You can use us Contact form

In accordance with our General Terms and Conditions, we will provide a substantive response within 14 days of receipt of the complaint. If we cannot resolve your request, you can submit a request to the European Online Dispute Platform (ODR). You can submit a request online on the website of the European online dispute platform ODR (